Frequently Asked Questions (FAQs)
SkyValue ADVISORY: Important Airport
SkyValue USA would like to remind passengers to
please arrive at least 1-1/2 hours before their flight departure time.
This will allow for passengers to park, check-in with their airline and
clear through airport security.
Travel Advisory: Due to various
weather conditions nationwide airports may experience weather-related
delays. If you are traveling to or from a destination that could be
experiencing inclement weather, please check to see if there are any
changes to your flight schedule. To reach
an airport spokesperson for flight arrival and departure info call your
Gary/Chicago Ticket Counter - 219 977 0642
Gary/Chicago International Airport (GYY) - 219-949-9722
St. Petersburg/Clearwater International Airport (PIE) -813 870-8770
Mesa/Phoenix Williams Gateway
McCarran International Airport(LAS) -702-261-5211
What is SkyValue?
SkyValue is an
indirect air carrier providing air travel at affordable rates. SkyValue
offers flights operated by Xtra Airways.
When did SkyValue
start flying ?
December 15th, 2006.
What kind of planes
will SkyValue fly ?
Boeing 737-400 with 12 Business Class seats and 138 Economy Class
Where will SkyValue fly to?
From Gary/Chicago using the Gary Chicago
International Airport (GYY), Main Terminal Building to:
NV using the McCarran International Airport (LAS), Terminal
Mesa/Phoenix, AZ using the Williams Gateway Airport (IWA/AZA),
Pacific Western Aviation Building
Orlando, FL using the
Orlando International Airport (MCO), Terminal A
Petersburg-Clearwater/Tampa, FL using the St. Petersburg Clearwater
International Airport (PIE), Main Terminal Building, Section
SkyValue Airports and
distance to down town cities:
Gary Chicago International
Airport 25 miles to down town Chicago
Orlando International Airport - 6.5 miles to
down town Orlando
Petersburg Clearwater International Airport 4 miles to St.
Petersburg - 15 miles to Tampa
International Airport 4 miles to down town Las Vegas
16 miles to Mesa & 30 miles to Phoenix.
Where is SkyValue based?
Corporate Headquarters are located in Fort
Lauderdale, Florida. Operations are based at the Gary/Chicago
International Airport, Gary, Indiana.
SkyValue have a First or Business Class section ?
proud to announce "SkyValue Business Class." As a special
introductory offer, you can purchase a Non-Discounted Full Economy Class
fare and fly in SkyValue Business Class. Seats are
SkyValue Business Class offers 12 leather seats in a
separate cabin located in the front of the aircraft. Complimentary
nonalchoholic and alcoholic beverages are served along with an upgraded
variety of snacks.
offer upgrades to Business Class ?
Yes. Should seats
be available on the day of your departure, you may upgrade to SkyValue
Business Class for a nominal fee. This can only be done at the Airport. Please inquire upon check in.
What are SkyValue
SkyValue fares are priced
competitively with fares starting as low as $79.00 one way
inclusive of the 7.5% federal excise tax. Not included: Flight
segment tax up to $3.40 for one take off and landing, the September 11th
security fee of up to $5.00 and airport taxes up to
How can I purchase
Travel is ticketless. Reservations and travel purchases can be completed
with ease and convenience via the FlySkyValue web site (http://www.flyskyvalue.com/), through
your local travel agent utilizing the code XP in Amadeus, Sabre or
Worldspan GDS systems, or by calling 1 866-796-6117. Cash only sales are possible at the Gary/Chicago International
Where can I find your terms
Please see our web site at
What credit cards do
you accept ?
American Express, MasterCard and
Is there a frequent flyer program and how do I
At this time there is
no frequent flyer program.
Do I need to reconfirm?
Passengers must confirm flights as well as
arrival and departure terminal information 24 hours in advance of travel
at the call center.
Can I change my travel and if so how do I go about
itinerary is sold with its own set of rules and regulations which you
would have been advised at time of booking. If you purchased
your transportation through SkyValue, please contact SkyValue
reservations. If you purchased through a travel agent, please call your
agent or their designated representative.
Note: All changes will incur a change fee of $50.00
already purchased my transportation and have seen specials for a less
expensive fare. Can I get the lower price ?
There are times that due to cancellations,
a previously sold out lower fare may become available. You do have the
option to change your existing reservation but a change fee will apply. A
$50 fee per person per change applies to any change made after
purchase, plus if applicable any increase in airfare. Changes to your reservation must occur no later than 1 hour
prior to departure.
If you wish to change your reservation,
please contact our reservation center at 1-866-796-6117. If you originally
booked your reservation at FlySkyValue.com, kindly contact our
reservations center to make your changes.
The sale fare that I saw advertised is not
displayed. Where can I find that fare?
There are several possible reasons you may not be able to find a
certain sale fare. You might be searching for a day that the sale fares
are not available. You may be looking for cities that are not included in
the current sale. Or we might have already sold out of seats on the exact
flight or day that you are searching for the fares. Seats are limited and
subject to availability, and may not be available on all flights.
Does SkyValue offer
lower-priced fares for bereavement or emergency
As a low-fare carrier, SkyValue does not offer additional discounts for
bereavement or emergency travel.
Can I call SkyValue to book web
Yes, FlySkyValue.com web deals are special fares and can be booked by
calling our reservations center, but seats may not be available.
What time do I check in ?
The suggested check in time is 90
minutes prior to your flight departure time.
Can I arrange a visit to the flight deck?
For security reasons, visits to the flight deck are
Are there on-board
Passengers traveling in Business Class will be offered
complimentary alcoholic beverages as well as soft drinks, water, juices
and a selection of snacks.
Passengers traveling in Economy Class will be offered complimentary
Soft drinks, water, juices along with a snack pack. Wines and liquors are
available for $5.00.
Passengers traveling on the 737-800 (flights up to and including
April 22, 2007) where Inflight entertainment is available, using your own
personal headphones is permitted . Should you wish to purchase ear buds,
they are available for $5.00.
from April 23, 2007 and later will be operated by the 737-400 where
inflight entertainment is not applicable.
Do you have Children/Infant and Senior Citizen
pay the standard adult fare. Infants under the age of 2 years not holding
a seat will be carried for free. At this time Senior Citizen discounts are
Do you accept unaccompanied minors ?
Yes, we do. Children between the ages
of 6 and 11 years traveling alone are accepted and pay the regular
adult fare. Please let us know that a child will be traveling
unaccompanied when making their reservation and be prepared to supply the
reservation agent with the name, address and phone number, as it appears
on the photo ID of the person dropping off and picking up the child. There
is a $25.00 fee each way for unaccompanied minors which will be assessed
at time of reservation for each flight. We request that the person
dropping off the child remains in the terminal until the flight has
departed. Picking up unaccompanied minors Please arrive at the airport
no later than 30 minutes before the scheduled arrival
Do you offer special
assistance (Medical, wheelchair, meet and assist) ?
however, when booking through the GDS please send an SSR message or
contact FlySkyValue directly by calling 1 866-796-6117. Requests for
special assistance must be made at least 48 hours before departure.
allowed on the aircraft for passengers with portable oxygen
We will accept any type
of OXYGEN CONCENTRATORS, since
the FAA approved their use in July 2006. We can not accept
passengers who require the use of Personal Oxygen Bottles or
Oxygen Concentrators take the cabin air and concentrate it
into a cleaner oxygen for the
individual. Oxygen Generators are not approved by the FAA and are dangerous to carry. Personal Oxygen Bottles
are considered hazardous materials (HazMat)and will not be allowed onboard
What kind of documentation do I need to travel ?
Aside from your ticket or travel receipt, a valid
government issued ID (i.e. Passport, Birth Certificates, State issued ID,
Drivers License). Passengers who do not have the required travel documents
at time of check in will not be able to travel.
What is your free baggage
Baggage allowance is 50 pounds per bag (two bags
maximum, plus one carry-on not to exceed 45 inches combined overall
dimensions) per paying passenger. Any excess, overweight or over sized
bags will be accepted subject to load restrictions and at additional
charges. The charges are: Excess baggage $50.00 for each piece after the
free allowed. Overweight baggage: $25.00 from 50 to 70 pounds and
$65.00 from 71 to 100 pounds.
Oversize baggage up to
a maximum size of 80 inches for a fee of $65.00 per bag. Bags over 80
inches will not be accepted. NOTE: All checked bags MUST be unlocked for security purposes.
How are lost or damaged
baggage claims handled ?
All claims for lost or damaged
baggage must be filed at the point of final destination to the Xtra
Airways baggage service representative. A claims report must be completed
and a copy will be given to the passenger. An Xtra Airways baggage service
representative will trace each claim and contact the passenger with a
Is there carry-on allowance?
Yes. SkyValue passengers are restricted to one carry-on item
and one personal item. Personal items include handbags, umbrellas, walking
sticks, crutches, folding walkers, coats, cameras, reading matter,
infant food, briefcases and laptop computers.
What are the carry-on
baggage policies for traveling with liquids in your carry-on
As you prepare for your travels, please take a few minutes to learn
about what to expect at the airport. Travel size liquids, aerosols and
gels are allowed in carry-on baggage if they are in containers that are
3.4 oz (100ml) or smaller.
( Link to HTTP://www.tsa.gov) Learn more about TSA policies.
What to do:
Pack your 3.4 oz. (100ml) containers in a
single, clear, one-quart zip-top plastic bag. Empty containers (that
could contain liquids) are not allowed; and neither are partially used
Only one one-quart plastic bag is allowed per passenger, and the
contents of the bag must fit comfortably inside.
Here are a
If youre traveling with gifts, wait until you
reach your destination to wrap! If a TSA security officer needs to inspect
your bag, they may have to unwrap your packages. Also, the TSA liquid
policy applies to gift items as well as toiletries. Ship them ahead of
time or put them in your checked baggage.
Here are a few
Remember, always arrive at the airport ninety
minutes to two hours before departure time.
Medication & Special Needs
Please make sure your medications are properly labeled with a
professionally printed label identifying the medication and
manufacturer's name or pharmaceutical label. The prescription medicine
must match the name on the passenger's ticket.
All disability-related equipment, aids, and devices continue to be
allowed through security checkpoints once cleared through screening.
For more information on what to expect during security screening,
please visit www. tsa.gov, click on permitted and prohibited section,
select Medications, then click on Travelers
with Disabilities and Medical Conditions .
What are the policies for sporting equipment ?
Bicycles, will be accepted as checked baggage at no additional charge
provided the limit of two checked bags is not exceeded; the bicycle is
properly packaged; and the box containing the bicycle fits within the
62-inch sizing limit and does not weigh more than 50 lbs. (The maximum
weight is 50 pounds and the maximum size is 62 inches (length + width +
height) per checked piece of luggage). Handlebars, kickstand, and pedals
must be removed and placed inside the box. A $50.00 each-way charge
applies to bicycles that dont meet the above criteria. Bicycles packaged
in a cardboard box or soft-sided case will be transported as a
conditionally accepted item.
Golf Clubs that are in a hooded or soft-sided
golf bag will be accepted on a conditional basis. Golf clubs that are
transported in a hard, plastic travel case should be tagged with a regular
tag. Golf equipment includes golf clubs, golf balls, and golf shoes,
contained in one bag. Golf equipment will be included in the free baggage
allowance of two pieces. Should this limit be exceeded, excess baggage
fees will apply.
Scuba eqiupment will be
transportated on a conditional basis as checked baggage provided the SCUBA
tank is verifiably empty and the valves are removed at the time of
acceptance. SCUBA equipment includes masks, flippers, and a tank Scuba
equipment will be included in the free baggage allowance of two peices.
Should this limit be exceeded, excess baggage fees will apply.
may be checked in substitution of one piece of the free baggage allowance
for each fare-paying passenger at no charge on a one-for one basis.
Overweight charges may apply.
Windsurfing/Sail boards may be
transported as checked baggage for a fixed charge of $50.00 each way. They
must be transported with keel removed and placed in checked baggage to
prevent damage to the sail, boom, and other baggage.
will be transported as checked baggage for a fixed charge of $50.00 each
way. Keels and fins must be removed and placed in carryon or checked
baggage to prevent damage to other baggage.
Do you allow pets ?
Yes. Only two pets are permitted per flight as
carry on. Your one pet and carrier will be counted as your personal item.
Pets, including dogs, cats and household birds,(canaries, finches,
parakeets) can travel with you if they are small enough to fit and stay
comfortably in an approved container under the seat in front of you. This
would mean no larger than 8.5 high x 17 long x 12 wide. The weight of
the pet plus carrier cannot exceed 40 Pounds. The carrier must be
leak-proof and escape proof. The passenger will not be permitted in
a row immediately behind the bulkhead or adjacent to an emergency exit.
Tropical birds such as Parrots are not permitted. Seeing
Eye Dogs are always welcome.
All passengers traveling with
pets must provide health
records within 30 days of
travel stating that their pet is healthy and shots are up to
date. Failure to provide this information will deny passenger
boarding on their desired flight.
The animal must remain
in the container while on board the aircraft and the container must be
closed and sealed from time of entry into the aircraft until after
Limit one animal per
container, one container per passenger. Passengers traveling with pets as
carry-on must indicate so at time of booking.
Pets that are larger
than allowed to travel in the cabin must be checked. Only one animal
traveling as checked baggage is permitted per flight. The maximum weight
of the animal must not exceed 50 pounds. The pet must travel in an
approved container that must not exceed 20 pounds. A non-refundable fee of
$65.00 per flight will apply.
What are your policies on guns and
Customers are responsible for knowing
and following the firearms laws of the state(s) that they will be
traveling to and from.
Our Customers must declare the gun to
the Customer Service Agent at the ticket counter (no firearms will be
accepted curbside) and prove that the firearm(s) chambers are free of
ammunition and the magazine clip has been removed (when applicable).
Paintball guns and BB guns are considered the same as all other
Paintball guns are allowed in checked
baggage and are not subject to the container requirements of firearms.
Customers must declare the paintball gun to the Customer Service Agent
at the ticket counter. Compressed gas cylinders are allowed in checked
baggage or as a carryon only if the regulator valve is completely
disconnected from the cylinder and the cylinder is no longer sealed
(i.e. the cylinder has an open end). TSA Security Screeners must visibly
ensure that the cylinder is completely empty and that there are no
prohibited items inside.
Firearms must be encased in a
hard-sided, LOCKED container that is of sufficient strength to withstand
normal handling, as follows:
A firearm in a hard-sided, locked
container may be placed inside a soft-sided, unlocked suitcase.
A firearm placed inside a
hard-sided, locked suitcase does not have to be encased in a container
manufactured for the transportation of firearms.
Only the Customer checking the
luggage should retain the key or combination to the lock. No
exceptions will be made.
Firearms may be checked and will
count toward the free baggage allowance for each fare-paying passenger.
We allow multiple firearms to be transported inside one hard-sided case.
SkyValue assumes no liability for the
misalignment of sights on firearms, including those equipped with
are never allowed in carryon luggage.
Small arms ammunition for personal
use (provided it is properly packed) is permissible in checked baggage
The ammunition may be placed in the
same container as the firearm and must be securely packed in cardboard
(fiber), wood, or metal boxes, or other packaging specifically designed
to carry small amounts of ammunition.
When checking ammunition, Customers
are limited to 11 pounds gross weight (ammunition plus container) per
Magazines or clips containing
ammunition must be securely packaged (placed in another small box or in
a secure cutout in the carrying case, in order to protect the primer of
Make sure guns are unloaded and
definitely never transport a gun in your carryon baggage!
Gunpowder (black powder) and primers
or percussion caps are not allowed in checked or carryon baggage.
Loose ammunition or loose loaded
magazines and/or clips are not allowed.
Paintballs must be packaged in a leak-proof
container and will be conditionally accepted.